Terms & Conditions

Dear Valued Guests,

Please kindly read these terms and conditions carefully. On booking online or signing our booking form when making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party
These terms and conditions constitute an agreement with Cruise Halong ( Operated by Vietnam Home Travel Co., Ltd). By entering the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes. Continuing to use the site after a change has been made is your acceptance of those changes.

1. RATE
Tour prices are valid till Sept 30th 2013 is net price and quoted in American dollar per person
2. PAYMENT
Payment to Cruise Halong could be made by Bank Transfer or by Credit Card ( If pay by Credit Card, please add 3% of the Bank commission)

- Bank Transfer (Bank details below:)

Account Name: VIETNAM HOME TRAVEL CO., LTD
Account No: 0451000228829 VND

Name of Bank : VIETCOMBANK HANOI
Bank address
: VIETCOMBANK – THANH CONG BRANCH  30 – 32 Láng Hạ – Đống Đa – Hà Nội.

Swift Code : BFTVVNVX 045

- Credit Card (Deposit)

3. DEPOSIT & CANCELLATION.

A deposit of 30% of the tour price per person by credit card or bank transfer plus bank charges is required upon confirmation of your booking (if this amount is less than US$500, a 50% deposit will apply).
The balance will be paid 15 days prior to the check in date, or you can pay us upon arrival in cash or credit card when we meet in Hanoi.
- Deposit can be settled via our secured online payment system SSL (Deposit),
- Cancellation will be charged as follow:
+ More than 15 days prior check in date. No charge.
+ 7-14 days before check in date: 50% on total value of the trip charged.
+ Within 1-6 days before check in date: 100% on total charged.
+ No-Show: 100% on total charge.
Cancellation have to be sent and received by cruise specialist of Cruise Halong in writing (By email or fax)

4. FINAL PAYMENT
For your convenience, the balance shall be settled in Hanoi by either Cash or Credit Card.
Normally before departure, our Cruise specialist will meet you in 10 minutes at your hotel lobby for tour briefing and settle the balance of the tour.
5. REFUND OF UNUSED SERVICE
No Refunds or exchange can be made in respect of accommodation, meals, sightseeing tours, transports or any other services, which are included in the tour prices but not utilized by the tour member.
6. FORCE MAJEURE CLAUSE
Cruise Halong cannot take the responsibility for any deviations from the contract terms due to the results of natural or social forces which include floods, earthquakes, typhoons, fires, war and government decrees of prohibition beyond the control of human beings.
7. PRIVACY POLICY
Cruise Halong is committed to supporting the highest standards for the Fair Handling of Personal Information. We recognize that some visitors to our web site may have concerns about the information they provide to us and how we treat that information.

This Privacy Policy has been developed to demonstrate to our valued clients that we collect only the information necessary for our interaction with them and to fulfill their instructions to us. We are committed to the highest ethical standards in the collection, security and use of the personal information provided to us.

8. VOUCHER
Voucher will be issued after the booked trip is confirmed and payment is completed. A service voucher will be sent by email/fax to passenger.
9. LIABILITY & INSURANCE
Cruise Halong is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers. Passengers are required to have full travel insurance. Airline schedules and local conditions may be affect accommodation and itineraries. Should this occur, will endeavor to substitute suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.
10. CONFIRMATION
Your booking will be confirmed as soon as we get the deposit from you, we will send you the Bill and Vouchers after we finalize the payment.
11. COLOR OF THE BOATS
Note: From May 1st 2012, all boats in Halong bay painted white, while the interior color remains unchanged. It is  decision from the local authorities, maybe painted white they will be less noticeable, so visitors can concentrate more on the amazing scenery.
We applogize for not updated the new color of those boats on this website yet.
*More question, please Contact Us Cruise Halong